Refund Policy

Blackcarrot.tech

1. Scope

This Refund Policy applies to digital services purchased on www.blackcarrot.tech

, including website design, SEO, Google Ads campaigns, consulting, and other digital marketing services.

2. No Automatic Refunds for Digital Services

Due to the nature of digital services (intangible, access-based, work starting immediately upon purchase), all sales are final once services are delivered or commenced.
This means that once you have received access to a service or the work has started, we generally do not offer refunds for change of mind or dissatisfaction alone. TermsFeed+1

3. U.S. Law – Transparency and Defects

Under U.S. law:

• There is no federal requirement to offer refunds for digital services; y

• Services that are not provided as described or are defective may entitle the customer to a remedy (e.g., correction of the work, partial refund) at our discretion. TermsFeed

4. EU & German Consumer Law

For customers in the European Union and Germany:

• EU consumer law grants a basic right of withdrawal for some online purchases (14 days) unless the consumer expressly agrees that performance begins immediately and acknowledges loss of the right to withdraw. For digital services, this means you must opt-in and agree before purchase if you waive the 14-day withdrawal period. EVZ

• If the service is not delivered as described, or is defective, customers may be entitled to a remedy (fix, price reduction, or refund) under EU digital contract rules. European Council

5. When Refunds Are Considered

We may (at our discretion) issue a full or partial refund in the following limited cases:

• Duplicate purchase or clear billing error.

• Material failure to deliver the contracted service after reasonable attempts to correct the issue.

• Approved chargeback dispute supported by evidence.

Refund decisions are made on a case-by-case basis.

6. How to Request a Refund

To request a review:

1. Email info@blackcarrot.tech

1. with:

   • Order number / invoice

   • Description of issue

   • Supporting evidence (screenshots, correspondence)

2. We will acknowledge your request within 5 business days and aim to resolve within 15 business days.

7. Payment & Refund Method

Approved refunds will be issued to the original payment method used at purchase. Timing may vary by provider (typically 7–14 business days after approval).

8. What You Are Agreeing To

By completing a purchase on www.blackcarrot.tech

, you explicitly agree to this Refund Policy and acknowledge the following:

• Digital services are non-returnable once delivered or commenced;

• You have read and accepted that refunds are limited and discretionary;

• If you are in the EU/Germany you consent to the services starting immediately and waive the 14-day withdrawal right where permitted by law.