Last updated: April 1, 2026. These terms govern use of blackcarrot.tech and all BlackCarrot services.
These terms and conditions govern all services and products provided by BlackCarrot Digital Marketing, a trading name of Cakglo Ltd, registered in England and Wales (Company No. 16888528), with registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
By accessing blackcarrot.tech, booking a consultation, or engaging BlackCarrot ("Cakglo Ltd", "we", "us") for any services, you ("Client") agree to be bound by these Terms of Service. If you do not agree, do not use our website or services.
These terms apply to all visitors, clients, and users of the BlackCarrot website and services across all markets where BlackCarrot operates (DE, NL, UK, US, FR, BE, SE).
BlackCarrot provides the following digital marketing services to business clients:
All services are delivered according to a written proposal and statement of work (SOW) agreed upon by both parties prior to commencement. Verbal agreements are not binding.
Initial strategy calls (up to 15 minutes) are offered free of charge and are non-binding. Participating in a discovery call does not constitute entering into a service agreement.
All services and products require full payment upfront before work commences. No exceptions. This applies to one-time projects, SaaS subscriptions, and retainer engagements alike.
Subscription-based services (AI tools, monthly retainers) are billed in advance at the start of each billing cycle. Access is granted upon receipt of payment.
If a scheduled payment fails, BlackCarrot will:
Outstanding balances may be referred to a collections agency at BlackCarrot's discretion. Any costs associated with debt recovery will be added to the outstanding balance.
To update your payment method or resolve billing issues, contact finance@blackcarrot.tech or visit your account dashboard.
For custom project work (website creation, ad campaigns, SEO engagements), full payment is required before the project begins. Work is delivered according to the agreed proposal and timeline.
Payments are non-refundable once work has commenced. If BlackCarrot is unable to deliver the agreed scope, a pro-rated refund will be issued for undelivered work at BlackCarrot's discretion.
Payments are accepted in EUR, GBP, or SEK as specified at checkout or in the proposal. The Client is responsible for any currency conversion costs or bank fees.
Upon receipt of full payment for a project, BlackCarrot transfers ownership of all project deliverables (website files, content, ad creative) to the Client, except as noted below.
BlackCarrot retains ownership of all proprietary tools, frameworks, methodologies, AI workflows, and internal systems used to deliver services. Deliverables may incorporate these but the underlying systems remain BlackCarrot's property.
Some deliverables may include third-party fonts, images, plugins, or software licensed separately. The Client is responsible for maintaining any required licenses after project handover.
BlackCarrot reserves the right to reference the Client's name and describe the nature of services rendered in our portfolio, case studies, and marketing materials, unless the Client requests confidentiality in writing.
The Client agrees to:
Delays caused by the Client (e.g. failure to provide required assets, feedback, or approvals) may result in revised timelines, for which BlackCarrot cannot be held responsible.
Important: BlackCarrot does not provide services to businesses operating in the following sectors. Engagements found to involve the following will be terminated immediately with any unearned fees refunded.
BlackCarrot reserves the right to decline or discontinue services to any client at our discretion, with a pro-rated refund of unused prepaid fees.
BlackCarrot provides services on a best-efforts basis. We do not guarantee specific rankings, traffic volumes, conversion rates, or advertising results. Digital marketing outcomes depend on many factors outside our control, including search engine algorithm changes, market conditions, and competitor activity.
To the maximum extent permitted by applicable law, BlackCarrot's total liability to the Client for any claim arising out of or related to these Terms or the services shall not exceed the total fees paid by the Client in the three (3) months preceding the claim.
BlackCarrot is not liable for indirect, incidental, consequential, or punitive damages, including loss of profits or business opportunities.
The Client may terminate a project or retainer by providing 30 days' written notice. Fees for work completed up to the termination date are non-refundable. Any outstanding balances become immediately due.
BlackCarrot may terminate services immediately in the event of: non-payment beyond 30 days of due date; breach of these Terms by the Client; discovery that the Client operates in an excluded sector; or behaviour that is abusive, threatening, or illegal.
Upon termination, BlackCarrot will deliver all completed work and assets to the Client, subject to payment of all outstanding fees. Access to any BlackCarrot-managed platforms (e.g. Google Ads accounts) will be transferred to the Client upon request.
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved first through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the courts of England and Wales with exclusive jurisdiction.
For EU-based Clients, nothing in these Terms affects your rights as a consumer or business under applicable EU law.
We may update these Terms from time to time. Material changes will be communicated by email to active clients at least 14 days in advance. Continued use of our services following the effective date constitutes acceptance of the revised Terms.
Questions? Contact us.